Terms of Service

By creating an account or playing at NEOSTATION, you agree to these terms. If you do not agree, please do not use the service.

• You must give accurate details and keep your password to yourself.
• You are responsible for what happens under your account.
• One account per person. Accounts are not transferable.
• Tell us immediately if you think someone else has access to your account.

Play is charged by the duration booked at the station, at the price shown when the session starts. That price is fixed for the whole session even if rates change while you are playing. Prices include GST at 18% where applicable.

• Open-ended sessions are billed on the time actually used, rounded up to the next priced block, with any grace period the venue offers.
• Time the staff pause is not billed.
• Food, drinks and accessories are added to your bill as you order them.

• Wallet credit is prepaid and can be spent on anything we sell. It is not interest bearing.
• Loyalty points are earned on gaming and membership spend and have no cash value on their own.
• Memberships run for the period bought and renew only if you ask.

Wallet credit and points belong to your account. We may correct a balance if it was credited in error, and we will tell you when we do.

If we bill you incorrectly, tell us and we will fix it. A refunded invoice returns the amount to your wallet where the wallet was used; otherwise it is returned at the counter by the same method you paid. Any loyalty points earned on that invoice are reversed at the same time. Refunds for change of mind are at the venue's discretion.

• Treat the equipment, the staff and other players with respect.
• Do not install software, alter system settings, or attempt to access other people's accounts or sessions.
• Damage caused deliberately or through misuse may be charged to you.
• We may end a session or refuse service for unsafe or abusive behaviour.

We aim to keep every station running, but equipment occasionally fails. If a station goes down mid-session we will move you or adjust the charge for the time lost. We do not guarantee uninterrupted service.

Prices and these terms may change. Changes apply from the moment they are published and never retroactively to a session already priced or an invoice already issued.

Wallet top-ups are non-refundable to an external account but can be spent in full on any service we offer. A pre-booked session may be cancelled before it starts and the amount returned to your wallet. Charges for a session already played are not refundable except where we billed in error. Where a station fails mid-session, we adjust the charge for the time lost.

The service is provided on an "as is" basis. To the extent permitted by law, NEOSTATION is not liable for indirect or consequential loss, or for loss of game progress, data or personal belongings left on the premises. Nothing in these terms limits liability for death or personal injury caused by negligence, or for anything that cannot be excluded under applicable law.

These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at the venue's location. We will always try to resolve a concern directly first · please raise it with us before anything formal.

Questions about these terms: ask at the counter.